Darlington Chukwugekwu Ugwu
About Candidate
- A Customer Support professional with a background in Digital Marketing and Strategy, Customer Service, Virtual/Personal/Executive Assistance, and Administration. Possesses excellent interpersonal and relationship-building skills, leadership and administrational qualities, detail-oriented, and able to take ownership and perfectly deliver assigned tasks.
I am working towards becoming a “Top-level Marketing and Communications Expert”.
Location
Education
BEd. English and Literary Studies
Work & Experience
Account Manager: Charged with the duty of handling portfolios of clients, helping them make proper decisions on sourcing the best deals regarding International Stocks and Shares in the Private and Public markets and also the Foreign Exchange. Helped clients analyze company financials to make good decisions regarding Stocks and Shares from international companies. Utilized my good knowledge of the Private and Public markets about international Stocks and Shares to enhance productivity, client education, and decision-making. Helped reach out to High Net worth Individuals (HNI) on the phone, educating them on the company’s products and capturing their interest in the products. Used Kommo CRM to manage leads, clients, and daily work routine. Maintained a high level of emotional intelligence when managing difficult clients and negotiating with them until sales were achieved. Maintained a daily sales conversion rate of 30%.
Charged with the duty of coordinating and overseeing daily operations and ensuring that the customer service department as well as the administrative tasks are carried out completely accurately and on time. I took an active part in interacting with clients and helping them make the right decisions based on their individual needs as regards their Visa processing. I also acted as the key and main point of contact, managed the customer experience where I delivered exceptional customer service, and kept operations efficient, productive, and on track to consistently meet and exceed expectations. Ensured that there is absolute compliance with regulations among other staff members, kept records, scheduled management meetings, managed budgets, collaborated with other departments, developed and maintained relationships with clients, and evaluated the administrative processes. Suggested a new and effective tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations. Maintained regular customer engagement through calls, emails, and meetings. Ensured up-to-date customer data and information for Visa processing and interview. Received an average 85% customer satisfaction rating, 15% higher than the company average. Used some special tactics to win back lost customers.